Delivery & Returns
We aim to dispatch most orders within 24 hours although there are some key things to note with our larger items and made-to-order which naturally have longer lead times. We use a wide variety of reputable couriers that cover UK Mainland, Scotland (inc Highlands) & Ireland. We can ensure your goods are delivered in a timely, professional manner with majority of services being completely trackable. Our shipments range from small parcels to the largest which is full furniture sets, typically these are delivered with our white glove - 2-Man specialists.
We have come up with a handy table below to refer too with our deliveries, please use this as an estimate for how long your goods will take to arrive. If you have multiple items on your order, we will contact you to ask if you wish to have all your items delivered together or separately as lead times may vary (if applicable).
We deliver to UK Mainland, Northern Ireland, Jersey, Guernsey, Isle of Man, Shetland and Western Isles/Outer Hebrides. PLEASE NOTE, they may be a surcharge outside of UK Mainland.
Returns
We hope you love your new furniture & furnishings although if it's not as desired or simply not what you were wanting, we are happy to accept full returns within 14 days of delivery. Alternatively, if you have any issues or concerns with your order after it's been delivered, we would ask you to contact us on email with the order number, delivery address information & a brief description of how we can help.
Buyers are responsible for return postage costs. For any exchanges or refunds, we must be contacted within 14 days of delivery. We retain the right to refuse refunds after this time and where items are returned to us in an unsatisfactory condition.
To make a return, please email 'info@ecotones.co.uk' with order details.
Defective items
We try to consistently deliver quality items, however, mistakes are inevitable. If уоu should encounter a dеfесt, please contact us directly and as soon as possible. On contacting us, please provide a detailed description in writing, with images if possible of any affected areas of damage/defects.
Upon receiving this, we will do what we can to make things right! Onсе thе іtеm hаѕ bееn rеturnеd, we will tеѕt іt аnd fіx the рrоblеm оr mоdіfу thе defect. If thе item саnnоt be fіxеd or modified, wе wіll send out a replacement as soon as possible. Replacement рrоduсt mау be either nеw or еԛuіvаlеnt tо new аnd bе identical or еԛuіvаlеnt ѕресіfісаtіоn.